Shipping policy
CIVANTA SHIPPING POLICY
Order Processing
CIVANTA supplies professional tools, equipment, field-service products, and related supplies. Processing times vary depending on product availability, manufacturer or supplier availability, order size, and destination.
Estimated shipping or delivery information may be displayed on individual product pages, during checkout, or provided as part of a commercial quote. Shipping estimates are not guaranteed delivery dates.
Shipping Rates
Shipping charges, when applicable, are calculated at checkout or included in a commercial quote. Rates may vary based on product size, weight, destination, carrier, and service level.
Multiple Shipments & Direct Shipping
Products in the same order may ship separately. Certain products may ship directly from a manufacturer, distributor, or fulfillment partner. As a result, customers may receive multiple shipments and tracking numbers for a single order.
Commercial, Bulk & Project Orders
Large orders, field-service kits, team purchases, bulk orders, and project-specific equipment may require customized freight or delivery arrangements. CIVANTA may contact the customer before fulfillment to confirm shipping requirements, availability, or delivery details.
Oversized & Freight Shipments
Heavy, oversized, palletized, or specialized equipment may require freight shipping. Additional freight charges or delivery requirements may apply and will be communicated when applicable.
Product Availability & Backorders
Product availability can change. If an item becomes unavailable, backordered, or experiences a significant fulfillment delay after an order is placed, CIVANTA will contact the customer with available options.
Delivery & Tracking
Tracking information will be provided when available. Carrier delays, weather, transportation disruptions, manufacturer delays, and other circumstances outside CIVANTA's reasonable control may affect delivery times.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Please review shipping information carefully before submitting an order.
Damaged or Missing Shipments
If an order arrives visibly damaged, contains damaged merchandise, or appears to be missing items, please contact CIVANTA as soon as reasonably possible and retain the packaging, shipping labels, and product for inspection. Photos may be requested to assist with a carrier or supplier claim.
International Shipping
International shipping availability, if offered, will depend on the product, manufacturer restrictions, destination, and applicable laws and regulations. Customers may be responsible for applicable duties, taxes, brokerage charges, or import fees unless otherwise stated at checkout or in a written quote.
Questions
For questions regarding shipping, delivery, bulk purchases, or commercial orders, please contact CIVANTA through the contact information provided on our website.